Refund Policy

PropWO processes refunds in accordance with our payment processor's policies and applicable consumer protection laws. This policy outlines when and how refunds may be considered.

If you are a consumer purchasing for personal use, you have the right to cancel your order within 14 days without giving any reason, subject to the exceptions below:

• Cancellation Period: 14 days from the day after completion of the transaction
• Digital Content Exception: Once you download or access the software, your right of withdrawal is lost
• Service Commencement: If service begins immediately upon purchase, cancellation rights may be limited
• Subscription Services: Cancellation rights apply only to the initial subscription, not automatic renewals
• Business Purchases: This consumer cancellation right may not apply to business customers

All new customers receive a 7-day free trial with full access to all features:

• No Credit Card Required: Start your trial without payment information
• Full Feature Access: Experience all premium features during trial
• No Automatic Billing: Choose to subscribe only if you're satisfied
• Data Retention: All data created during trial is preserved if you subscribe
• Support Included: Full customer support during trial period

To request a refund or cancellation, please contact our support team with the following information:

To process your refund request efficiently, please provide:

• Account Information: Email address associated with your account
• Subscription Details: Billing date and transaction ID if available
• Feedback (Optional): Brief reason for refund to help us improve
• Data Export (Optional): Request data export before account closure

Different scenarios and their refund eligibility:

Refund Considerations:

• Billing errors or unauthorized charges
• Technical issues preventing reasonable use of the service
• Products not delivered as described
• Valid consumer protection claims

Refund Exclusions:

• Digital content that has been downloaded or accessed
• Unused portions of subscription periods
• Change of mind or business requirements
• Violation of Terms of Service
• Evidence of fraud, abuse, or manipulative behavior
• Requests made after applicable cancellation periods

Important Notice:

• All refund requests are reviewed on a case-by-case basis
• Refunds are provided at the sole discretion of our payment processor
• This does not affect your statutory rights as a consumer

For subscription services, the following terms apply:

• Automatic Renewal: Subscriptions automatically renew until cancelled
• Cancellation Notice: Contact us at least 48 hours before the end of the current billing period
• Cancellation Effect: Cancellation takes effect at the next payment date
• No Partial Refunds: There are no refunds on unused subscription periods
• Access Until Expiry: You retain access to the service until the end of your paid period

Refund processing times vary by payment method:

• Credit Cards: 3-5 business days (Visa, MasterCard, Amex)
• Debit Cards: 5-7 business days
• ACH/Bank Transfer: 7-10 business days
• PayPal: 3-5 business days
• Digital Wallets: 1-3 business days (Apple Pay, Google Pay)

Note: Processing times may be longer during holidays or due to banking delays outside our control.

Special considerations for international customers:

• Currency Conversion: Refunds processed in original payment currency
• Exchange Rate: May vary from original transaction due to timing
• Banking Fees: International transaction fees not refundable
• Processing Time: May take additional 2-3 days for international transfers
• Tax Considerations: Consult local tax advisor for implications

If you have concerns about a refund decision:

• Contact Support: Reach out to our support team for clarification
• Review Process: We will review your case according to our policies
• Consumer Rights: This policy does not affect your statutory rights as a consumer
• Payment Processor: Final refund decisions are made by our payment processor

For refund requests and questions about this policy:

• Email: info@propwo.com
• Subject Line: Include "Refund Request" for faster processing
• Required Information: Account email, order number (if available), and reason for request
• Alternative: Contact through our support system within the application

Note: Refund requests are processed according to our payment processor's policies and applicable consumer protection laws.

This refund policy may be updated to reflect changes in our services or legal requirements:

• Notification: Material changes will be communicated via email
• Effective Date: Changes take effect on the date specified in the updated policy
• Continued Use: Continued use of our service constitutes acceptance of changes
• Review: Please review this policy periodically for updates